We ship internationally. Shipments are shipped via DHL Express and FedEx Express
Our products include fees and taxes, listed prices are USD. You may have local customs import taxes when your package arrives in your country. Prices vary depending on the value of the goods, what they are made of and where they are manufactured (All countries have different regulations on this so we cannot choose you know exactly what taxes you may have to pay as this is determined based on the importing local customs officials). Now you also have to pay but it’s important to understand the duty services in your country in case you are charged a fee to avoid any surprises.
Note: If you decide not to pay customs or import fees and choose to reject the package, you will not receive a refund for your order.
For more detailed information, please message via facebook or instagram @chocoo.official for the fastest support
You can use credit cards, Visa and Paypal
You can easily find your own body through the “Body Table” and product descriptions on the product pages.
Additionally, you can contact us directly via facebook or instagram : chocoo.oficial
Note: If you decide not to pay customs or import fees and choose to reject the package, you will not receive a refund for your order.
Packages that you believe are damaged during shipping
open and check in front of the cargo authority. If there is any damage to the product
do not receive the product by submitting a report to the cargo company, if any.
We can support changing sizes or samples within 5 days from the date you receive the goods. You insure all conversion costs. In addition, you can contact us via facebook or instagram to get a specific quote on costs
You can contact us directly via facebook or instagram for further support and advice on pre-oder
If you have signed up to our website before making your purchase, you can track the status of your order on your Account page
You can track your order with the cargo tracking code sent to the e-mail address you ordered with
Your order will be shipped within 5-15 working days. (Shipping time may vary with some specialty products. You can see the delivery times for the products from the product detail page.)
• 03-05 days for Northern and Central regions to receive goods
• 02-03 days for the Western region to receive goods
• INNER CITY: 01-02 days to receive goods
05-07 days for areas near Vietnam
10 -15 days for other areas
* International shipping fees depend on each region and the weight of the goods
* For international orders, please pay in advance the value of the products and shipping fees via Paypal : chocoo.official@gmail.com or visa/ master card on our website
Bank transfer
Account holder: LE HOAI KIEU NGAN
Account number: 10327077777
Bank: VIETCOMBANK (Joint Commercial Bank for Foreign Trade of Vietnam)
Payment via QR or VISA/MASTER/JCB at our store.
Payment on websize via Paypal (Our Paypal address: chocoo.official@gmail.com) or Visa/ master card on website.
Please ship products to the following address:
CHOCOO STORE
214Bis Vo Van Tan , ward 5, district 3 , Ho Chi Minh City
+84 935716168
Please write down your information and the products you want to exchange or message us directly as quickly as possible via facebook / instagram @chocoo.official to support
Accept size/products exchange within 05 days from date of receipt. Customers are responsible for two-way shipping fees when you need to exchange goods
If the exchanged product has a higher price, please pay the remaining amount. If the exchange product has a lower value, the shop will not refund the excess money
Note: If you decide not to pay customs or import fees and choose to reject the package, you will not receive a refund for your order.
Accept size/products exchange within 05 days from date of purchase (Does not apply for sale products)
Customers please carefully check the goods before leaving the store. In case of permission after leaving the store, we will not be supported
– Product still has tags
– Do not use, repair or wash
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